POLICY

At The Outfit Plug GH, we strive to provide you with high-quality products and an excellent shopping experience. All items, including perfumes, oils, skincare, hair products, and fashion pieces, are carefully inspected, sealed, and professionally packaged before dispatch to ensure they reach you in perfect condition.

Returns & Refunds Policy

Due to hygiene, safety, and the sensitive nature of our products (especially perfumes, oils, skincare, and hair items), we do not accept returns or exchanges after delivery. We also do not offer refunds once an order has been dispatched.

Exception: In the rare event that we make an error on our part — such as shipping the wrong item, a damaged product due to our packaging, or an incorrect quantity — we will gladly review the issue. Please contact us within 48 hours of receiving your order with clear photos of the item and packaging. If the claim is verified, we will offer a suitable replacement or full refund at our discretion.

Please note:

• All products must remain in their original sealed packaging for any exception to be considered.
• We reserve the right to refuse returns or refunds in cases of customer misuse, tampering, or where the product has been opened or used.

Delivery Policy

We are committed to fast and reliable delivery across Ghana.

• Delivery Timeline: Orders are typically fulfilled with same-day or next-day dispatch, depending on order volume and scheduling. We always aim to dispatch your order as quickly as possible.
• Once your order is handed over to our courier partner, delivery is outside our direct control.
• While we take great care in packaging, we are not responsible for spillage, leakage, breakage, or damage that may occur during transit, particularly on intercity or long-distance deliveries.

You will receive a tracking notification once your order has been dispatched. Delivery times may vary based on your location, traffic conditions, and the courier’s schedule.

Important Notes

• By placing an order on The Outfit Plug GH, you acknowledge that you have read, understood, and agreed to this Returns, Refunds & Delivery Policy.
• For any delivery related concerns or suspected errors, please contact our customer support team promptly via WhatsApp, email, or the contact form on our website.
• We recommend inspecting your package immediately upon delivery and reporting any issues within 48 hours.

If you have any questions about this policy, feel free to reach out to us before placing your order. Your satisfaction is important to us, and we are always here to help.

Thank you for shopping with The Outfit Plug GH!